FAQsNovember 26, 2021 2023-01-06 18:11
Where are Hempfina items made?
Hempfina products are designed in New York and made in several locations in the US and around the world. We work with our partner that has production and fulfillment facilities in California and South Carolina with additional manufacturing capabilities in Europe, Canada, Australia, and Mexico.
Once your order is placed, it is sent to one of our facilities that is closest to your delivery address. Our production team then proceeds to print the fabric, cut the pattern, and hand-sews the finished items. After a comprehensive quality check, where each item is meticulously inspected to assure quality craftsmanship, your order is packaged and shipped out to you. Our partners have produced and shipped over 40 million items around the world using the latest garment manufacturing technologies.
How can I track my order?
Once the package is ready and shipped, you will receive an email notification with the tracking number. You can use this tracking number to check on your order by visiting Order Tracking.
Can I cancel or change my order?
We process and complete orders as quickly as possible. If you have any modification requests or need to cancel after placing your order, please contact us immediately at [email protected]. We cannot guarantee that we will be able to cancel or modify, but we will do our best to accommodate your request.
What if I received a damaged or wrong item?
If you have any quality issues with your item(s), please contact us within 30 days at [email protected]. Please keep your order tag that comes with your shipment, as it includes a REPORT ID, which will be needed to help us address any quality issues. We’ll ask you to submit photos of the issue and we will work to get it resolved.
What is your shipping policy?
For more information, please see Shipping Information.
From where will my order ship?
Our partner facilities are located in California and South Carolina with additional manufacturing capabilities in Europe, Canada, Australia and Mexico.
How long does it take to get my items?
Usually, it takes 4–7 days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but can be estimated as follows:
- USA: 4–7 business days
- Europe: 1–2 weeks
- Australia: 1–2 weeks
- International: 10–28 business days
*Due to high volume numbers of orders, please allow 2-3 business days for shipping, although it might be longer based on the location.
Do you ship worldwide?
Yes, we do. International shipping depends on your location. You can see if an item is available for your country once you start shopping. Shipping times can range from 10-28* business days after fulfillment. We don’t take responsibility of any possible delays.
*These shipping times are estimates, not guarantees.
Will I be charged by Customs?
Customs policies vary widely for every country so please check with your local customs office directly to see if they apply duties and taxes to your purchases.
Returns & Exchanges
What is your return policy?
If you are not satisfied! – Contact us immediately at [email protected] or though our contact page and we will do our best to make this right for you, whether with a refund or exchange.
Returned merchandise should be in the same condition as when you received it, unworn, undamaged, salable, with original tags and packaging.
Refunds are only offered to customers that receive the wrong items or damaged items. If any of these apply, please contact us at [email protected] with photos of wrong/damaged items and we’ll sort that out for you.
For more information, see our Returns Policy.
How do I make a return?
If you are not satisfied with your items, or the items is damaged, contact us within 30 days of the date of purchase at [email protected] and we will make every effort to resolve any issue.
How long does it take for a return to be processed?
Refunds or exchanges are made once your return was approved. For refunds, we will do our best to have them processed within 7 business days of approval.
Do I need to use the original packaging to send back returns?
If possible, we ask you to return the items in the original packaging. However, if you don’t have the original packaging, no worries, you can use any appropriate packaging. Just make sure the returned merchandise is in the same condition as when you received it, unworn and undamaged with original tags (if any).
Do you refund the shipping charge on returns?
Unfortunately, we do not refund shipping charges on any orders.
Do you accept returns on sale items?
Yes! We accept returns on both full price and sale items.
Can I return items after the 30 days?
We know that sometimes things don’t work out the way we had planned, that’s why we allow returns up to 30 days from your purchase date. Items must be returned in its original condition to be eligible for a refund. If it has exceeded our 30-day return period, we unfortunately can not accept the return.
Do you have questions that were not answered?
If you have any questions that were not answered here, please feel free to contact us by email at [email protected] or via our contact page.